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You will have two different health insurance cards—your Medicaid identification card and the card for the provider of your health care plan. If you are under 21 and enrolled in STAR Health, the name of your provider is Superior HealthPlan. If you are enrolled in STAR, the name of the provider of your health care plan will be different depending on where you live and which plan you choose.
The back of your cards will have important phone numbers that you can call for help. They may also have a website where you can search for a doctor or find out other information.
Before you make an appointment to see a doctor, you should talk to their office and make sure they accept your insurance. Sometimes a website will say that a doctor accepts your insurance, but the doctor no longer accepts it. Be sure to give them the full name of the health care plan provider listed on your provider card and documents Medicaid has sent you. Many plans have names that are very similar, so be careful.
It can sometimes be hard to find a doctor because not everyone accepts Medicaid insurance. For this reason, you should try to find a Primary Care Physician (“PCP”) and have your first visit long before you need one. That way, if you get sick or hurt, you will know immediately who to call.
If you have STAR Health, visit: www.fostercaretx.com/ and search for a doctor or click on the “Resources” link (under For Members & Caregivers) to get important phone numbers and review your member handbook. If you cannot find a doctor in your area, call STAR Health at (866) 912-6283 and ask to speak to a Service Manager in the Foster Care Department or a Transition Coordinator.